Shipping Policy
Last Updated: Thursday, June 4, 2026
At TOPYA HARDWARE, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our shipping procedures, estimated lead times, and delivery responsibilities.
1. Order Processing
All orders are subject to product availability and order confirmation.
Processing times may vary depending on:
- Product type
- Order quantity
- Customization requirements
- Production schedules
Standard processing typically begins after payment confirmation and final approval of product specifications.
2. Production Lead Time
Production lead times vary according to project requirements.
Typical lead times are:
| Order Type | Estimated Lead Time |
|---|---|
| Standard Products | 7–15 Business Days |
| Customized Products | 15–30 Business Days |
| OEM / ODM Projects | To Be Confirmed Based on Project Scope |
Production schedules are provided as estimates and may be adjusted based on material availability and production capacity.
3. Shipping Methods
We work with trusted international logistics partners to ensure secure and timely delivery.
Available shipping methods may include:
- Express Courier Services
- Air Freight
- Sea Freight
- Rail Freight (where available)
The most suitable shipping method will be recommended based on order volume, destination, and delivery requirements.
4. Shipping Destinations
We ship to customers worldwide, including:
- North America
- Europe
- United Kingdom
- Australia
- Middle East
- Asia-Pacific Regions
For destinations not listed, please contact our sales team for assistance.
5. Shipping Costs
Shipping costs are calculated based on:
- Package dimensions
- Weight
- Destination country
- Shipping method selected
Shipping charges are typically quoted separately unless otherwise stated in the order agreement.
6. Customs Duties and Taxes
For international shipments, customers are responsible for:
- Import duties
- Customs clearance fees
- VAT, GST, or local taxes
- Any additional charges imposed by local authorities
These charges are not included in product pricing unless specifically agreed upon in writing.
7. Delivery Time
Estimated transit times vary by destination and shipping method.
Typical delivery estimates:
| Shipping Method | Estimated Transit Time |
|---|---|
| Express Courier | 3–7 Business Days |
| Air Freight | 5–12 Business Days |
| Sea Freight | 20–45 Business Days |
Actual delivery times may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
8. Shipment Tracking
When available, tracking information will be provided after shipment dispatch.
Customers can use the tracking number supplied by the carrier to monitor shipment progress.
9. Delivery Inspection
Customers should inspect shipments immediately upon arrival.
If any issues are identified, including:
- Visible shipping damage
- Missing products
- Incorrect items
Please notify us within 7 business days of delivery and provide supporting photos and documentation.
10. Delays and Force Majeure
While we make every effort to meet estimated shipping schedules, we are not responsible for delays caused by:
- Customs inspections
- Port congestion
- Transportation disruptions
- Severe weather conditions
- Government restrictions
- Events beyond our reasonable control
Such delays do not constitute grounds for order cancellation or compensation unless otherwise agreed in writing.
11. Risk of Loss
Ownership and risk of loss transfer according to the agreed Incoterms specified in the sales agreement, quotation, or purchase order.
Customers are encouraged to review shipment terms carefully before confirming an order.
12. Contact Us
For shipping inquiries, please contact:
TOPYA HARDWARE
Address: Jinli Town, Gaoyao District, Zhaoqing City, Guangdong Province
Email: zejiadu@gmail.com
Phone: 8618922641705
Website: topyahardware.com